LondonTheatre.co.uk Reviews

5,439  Excellent
TrustScore 4.5 out of 5

4.6

Write a review

Company activitySee all

Reviews4.6

5,439 total


Sort:


Rated 1 out of 5 stars

Wasn't able to go due to weather

Wasn't able to go due to weather, but I tried to contact you by your robot message and it kept giving me a general standard response which wasn't helpful at all. I then tried by phone at approx 12:30 for either a refund or an exchange and I got to number 2 in the queue a couple of times then it took me back to the main menu again. After over half an hour I gave up. Not impressed.

Date of experience: December 14, 2022

Our 2022 Transparency Report has landed

Take a look

Rated 5 out of 5 stars

AMAZING

Words don't do it justice. Absolutely incredible. I had extremely high expectations anyway and somehow they were exceeded. So festive, incredible acting, singing and dancing and the set was insane. If you're looking for a sign to book tickets, this is it!!! Didn't even matter that out seats weren't particularly good (back row in the middle) UNREAL XXXX

Date of experience: December 12, 2022

Reply from LondonTheatre.co.uk

Hi there,
Thanks for your review. Your feedback would be invaluable for the community of theatre fans on our sister site, www.show-score.co.uk.
We'd love you to share your thoughts there to help other theatregoers find the right show for them!
The Customer Care Team


Rated 5 out of 5 stars

10/10 couldnt recommend enough

10/10 couldnt recommend enough! Went to see Pretty Woman and have to say it was absolutely spectacular! The cast, the sets, the choreography everything was spot on. Anyone thinking of going to this show, DO IT!

Date of experience: December 14, 2022


Rated 4 out of 5 stars

Fantastic sets

Fantastic sets
White witch very well acted and staged. Her sudden ascent from the stage was very exciting.
The 4 'children' played their parts extremely well.
The puppet lion was brilliant. The actor Aslan was not as warm and loving as I wanted him to be.
The play succeeded in reminding me that at its heart it was telling us about Christ

Date of experience: December 10, 2022

Reply from LondonTheatre.co.uk

Hi Claire,

Thanks for leaving this review. Your feedback would be invaluable for the community of theatre fans on our sister site, www.show-score.co.uk.
We'd love you to share your thoughts there to help other theatregoers find the right show for them!

The Customer Care Team


Rated 5 out of 5 stars

Greatest use of space

I have been going to the theatre for 41 years and don't think I have ever seen a show use the ENTIRE auditorium as much as this one did even when we walked in it was like we were passing the flats where these newsboys live

Date of experience: December 13, 2022

Reply from LondonTheatre.co.uk

Hi David,
Thanks for your review. Your feedback would be invaluable for the community of theatre fans on our sister site, www.show-score.co.uk.
We'd love you to share your thoughts there to help other theatregoers find the right show for them!
The Customer Care Team


Rated 5 out of 5 stars

Great show and main lead

Great show and main lead, even if the real Tina is irreplaceable... What a voice and presence on stage... But the musical is well done and entertaining! The only thing I did not like was the last song before the interval, trying to be "neutral" as regards the domestic violence she suffered... That violence cannot be beautified or normalised... Otherwise, fantastic night out! ;-)

Date of experience: December 09, 2022

Reply from LondonTheatre.co.uk

Hi Carolina,
Thanks for this review of Tina. Your feedback would be invaluable for the community of theatre fans on our sister site, www.show-score.co.uk. We'd love you to share your thoughts there to help other theatre goers find the right show for them!
The Customer Care Team


Rated 5 out of 5 stars

Courteous, Professional, Fast & Resolution

We were getting ready to celebrate my Birthday in London and going to the Théâtre. Unfortunately, my wife got you know what so had to cancel. Working with Kathryn a Customer Care Specialist (This is exactly what Kathryn is), she was sympathetic, professional in not making guarantees, but would see what she could do. In a short time, we got an answer which we were very happy with. Courteous, professional and fast--it could not have been a better experience! Thanks

Date of experience: December 12, 2022

Reply from LondonTheatre.co.uk

Hi there,
Thanks so much for taking the time to review our service! We're so glad to hear that Kathryn was able to assist you.
Thanks for using London Theatre and we hope to see you again soon!
The Customer Care Team


Rated 5 out of 5 stars

Back to the future - the musical was awesome!!

It seems that the Adelphi Theatre was built around the musical "Back to the future". The hall and the bar were filled of themed decorations and there were a lot of gadgets all over the walls. Moreover, the scenography melted with the audience and even though I was sitting in the farthest seat, I was able to enjoy the show perfectly. I was thrilled like a kid when the Delorean went back to the past the first time!
Furthermore, the staff at Adelphi theatre was very kind and friendly.

Date of experience: December 04, 2022

Reply from LondonTheatre.co.uk

Hi Daniel,
Thanks for this review of Back to the Future. Your feedback would be invaluable for the community of theatre fans on our sister site, www.show-score.co.uk. We'd love you to share your thoughts there to help other theatre goers find the right show for them!
The Customer Care Team


Rated 4 out of 5 stars

Story was brilliantly told

Story was brilliantly told, the acting was great although scout’s accent was inconsistent. Would be nice to have developed the black characters a little more who were largely overlooked. The racism was a little more heavy than the book which was uncomfortable at times as a black spectator. However definitely worth a watch.

Date of experience: December 10, 2022

Reply from LondonTheatre.co.uk

Hi Ebony,
Thanks for this review of your show. Your feedback would be invaluable for the community of theatre fans on our sister site, www.show-score.co.uk. We'd love you to share your thoughts there to help other theatre goers find the right show for them!
The Customer Care Team


Rated 4 out of 5 stars

It was a great evening

It was a great evening - but- totally let down by having to order your drinks on a QR code & then having to pay an extra £5.60 for service ?!? Really - we already paid £1350 for 6 people & even when we were home we could skip the service - the second time round - it still took the money ! Just greedy & spoilt the evening

Date of experience: December 10, 2022

Reply from LondonTheatre.co.uk

Hi Hebe,
Thanks for this review of your show and experience. Your feedback would be invaluable for the community of theatre fans on our sister site, www.show-score.co.uk. We'd love you to share your thoughts there to help other theatre goers find the right show for them!
The Customer Care Team


Rated 3 out of 5 stars

Show good, venue uptight!

Mamma Mia was very good and enjoyable. Did not appreciate being told to be quiet by the usherette when we very quietly whispered 2 words between my friend and I, seemed we were conveniently seated at the back row for her to weigh in whilst there was all kinds of shouting and clapping from others in the theatre much louder. The mobile phone ‘off’ boards and general ‘rules’ to the audience to not join in until the end were a bit heavy handed and kill-joy Lighten up guys, it’s Mamma Mia!

Date of experience: December 10, 2022

Reply from LondonTheatre.co.uk

Hi Maz,
Thanks for this review of Mamma Mia. Your feedback would be invaluable for the community of theatre fans on our sister site, www.show-score.co.uk. We'd love you to share your thoughts there to help other theatre goers find the right show for them!
The Customer Care Team


Rated 5 out of 5 stars

Smoky Mountain Joy

Located in the QE hall at the Southbank this was a great show. Lovely modern theatre. We were lucky enough to have a front row seat and we really enjoyed it. A nice mix of well known actors and new talent. Very professional performance all round.

Date of experience: December 11, 2022

Reply from LondonTheatre.co.uk

Hi Geoff,
Thanks for this review! Your feedback would be invaluable for the community of theatre fans on our sister site, www.show-score.co.uk. We'd love you to share your thoughts there to help other theatre goers find the right show for them!
The Customer Care Team


Rated 5 out of 5 stars

The Tina Show was absolutely amazing!

The Tina Show was absolutely amazing!! So many gifted and passionate actors, dancers, singers. We loved every second of the show. The music was wonderful. So grateful to have had the chance to experience this show. Thank you all for the joy you have given us through the expression of your talents.

Date of experience: December 09, 2022

Reply from LondonTheatre.co.uk


Hi Lara,
Thanks for this review of The Tina Turner Musical. Your feedback would be invaluable for the community of theatre fans on our sister site, www.show-score.co.uk. We'd love you to share your thoughts there to help other theatre goers find the right show for them!
The Customer Care Team


Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant! How they managed to cater for so many people and still put on a great show I will never know! What a great atmosphere with a great cast! Would definitely recommend for anyone that wants to see a show with a twist!

Date of experience: December 09, 2022

Reply from LondonTheatre.co.uk

Hi Paul,
Thanks for this review of your recent theatre trip! Your feedback would be invaluable for the community of theatre fans on our sister site, www.show-score.co.uk. We'd love you to share your thoughts there to help other theatre goers find the right show for them!
The Customer Care Team


Rated 5 out of 5 stars

A Really Great Show!!

A Really Great Show!!! Glad we watched it. It was entertaining throughout. One of the best shows we've seen. The effects were incredible the story was acted just how it is in the movie.

Date of experience: December 08, 2022

Reply from LondonTheatre.co.uk

Hi Nikki,
Thanks for this review! Your feedback would be invaluable for the community of theatre fans on our sister site, www.show-score.co.uk. We'd love you to share your thoughts there to help other theatre goers find the right show for them!
The Customer Care Team


Rated 5 out of 5 stars

Totally worth it! Disney’s The Lion King

We watched Disney’s The Lion King, and I have to say this was a once in a lifetime experience! Amazing actors, unique scenes full of imagination and spectacle, totally worth it! Can’ t recommend it enough!

Date of experience: December 09, 2022

Reply from LondonTheatre.co.uk

Hi Olga,
Thanks for this review of The Lion King. Your feedback would be invaluable for the community of theatre fans on our sister site, www.show-score.co.uk. We'd love you to share your thoughts there to help other theatre goers find the right show for them!
The Customer Care Team


Rated 1 out of 5 stars

Didn’t get to see the show because wife…Sad times where T&C’s over rule a unforseeable situation

Didn’t get to see the show because wife and sister in-law both got Covid the same day and we were really looking forward to it sad thing is as pensioners where money is tight no refund is being offered due to “terms and conditions “ which I’m sure could be waived under these circumstances

Date of experience: December 09, 2022

Reply from LondonTheatre.co.uk

Hi Michael,
Thank you for taking the time to write your review.
We are sorry to hear you were not able to attend your performance of Tina Turner: The Musical on 9th December 2022.
Please be advised we are not able to make any immediate changes to your booking when it is within 24 hours of the performance.

As your performance was due to start in less than 5 hours at the time of contact, this meant it was too late for us to be able to issue you with an exchange and as per the terms and conditions agreed to at the checkout, all tickets are non-refundable.

We completely understand your frustration and apologise we were not able to help you further in this case. I can see we have since reached out via email to see how we can help you.
Thank you,

Best,
The Customer Care Team.


Rated 2 out of 5 stars

Failure to email confirmation of order

As usual, booking was straightforward but the rest of the experience was stressful. By the day before the performance I hadn't received any acknowledgement of my order; luckily I had paid by paypal so had their confirmation of the order. Surely it's not so difficult to send an automated email confirmation, but London Theatre has never managed it on the 3 occasions I've booked with them. After a second livechat I was dealt with by very competent operator, who was able to email me confirmation of the order I had made a week or so earlier. Not good enough!

Date of experience: December 06, 2022

Reply from LondonTheatre.co.uk

Hi Diana,
Thank you for taking the time to write your review.
We are sorry to hear you did not receive your email confirmation for A Christmas Carol on 6th December 2022.

I can see we we sent your email confirmation to the email address used to confirm the booking on 23rd November 2022 at 7:45pm. We are sorry to hear you did not see this! We do advise our customers to check their spam/junk folder as sometimes our emails can be redirected there by your mailbox.

I am pleased to see Becky was able to get your email confirmation to you 24 hours prior to the show! We do hope you enjoyed it!

Best,
The Customer Care Team.


Rated 5 out of 5 stars

I couldn’t make a show due to transport…

I couldn’t make a show due to transport disruptions. I spoke to Nataly and she was very polite and efficient in dealing with my query. I was delighted to be able to reschedule the show I was looking forward to seeing. So refreshing to have a good customer service experience!

Date of experience: December 10, 2022

Reply from LondonTheatre.co.uk

Hi Fran,
Thanks so much for taking the time to review our service! We're so glad to hear that we were able to meet your requirements. We will pass on your kind words to Nataly!
Thanks for using London Theatre and we hope to see you again soon!
The Customer Care Team